RDL Technologies Pvt. Ltd.

Effective Date: 17 October 2026
Website: https://rdltech.in/

RDL Technologies Pvt. Ltd. (“RDL”, “we”, “our” or “us”) is committed to protecting the privacy and personal information of individuals who visit our website, contact us, subscribe to our communications, purchase our products, or use our services.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with our website, products, services and business operations.

By accessing our website or voluntarily providing your information, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it before processing your personal information.

This Privacy Policy applies to:

• Visitors to our website, https://rdltech.in/.
• Individuals submitting contact, enquiry, quotation or demonstration requests.
• Customers and prospective customers interested in RDL's products and solutions.
• Individuals subscribing to newsletters, product updates or marketing communications.
• Dealers, distributors, resellers, suppliers and business partners.
• Users interacting with RDL's products, software platforms or online services, to the extent this policy applies to the relevant processing.

Specific customer agreements, product terms or service agreements may contain additional privacy and data protection requirements.

Depending on how you interact with us, we may collect the following categories of information.

When you contact us or submit an enquiry, we may collect:

• Name and designation.
• Email address.
• Telephone or mobile number.
• Company or organisation name.
• Business address and location, where provided.
• Details of your enquiry, project requirements or requested services.

When you engage with RDL for products or services, we may process relevant business information, including purchase enquiries, quotations, orders, delivery details, service requests, support communications and contractual information.

Our website or its service providers may collect technical information, such as:

• IP address and browser type.
• Device and operating system information.
• Pages visited and approximate access timestamps.
• Referring website and interaction information.
• Cookies and similar technologies, where enabled.

The information collected depends on the website configuration and the technologies in use.

If you subscribe to our newsletter or request product updates, we may collect your email address and preferences to send relevant company announcements, product information, technical updates, events and promotional communications.

RDL develops industrial IoT, AIoT, MES, energy monitoring, condition monitoring, RFID, data acquisition and related technology solutions.

Depending on the product or service deployed and the applicable customer agreement, these solutions may process industrial or operational data, such as machine status, production metrics, energy consumption, alarms, equipment health, system logs and device identifiers.

Such information may relate to a business or industrial process rather than an identifiable individual. If it contains personal information, we will handle that information in accordance with applicable law and the relevant contractual arrangements.

Customers are responsible for ensuring that they have the necessary authority to provide personal or operational data to RDL for agreed services.

We may use information for the following purposes:

1. To respond to enquiries, contact requests and product demonstration requests.
2. To provide quotations, product information and technical assistance.
3. To process orders and manage customer relationships.
4. To deliver, maintain and support products, software and services.
5. To troubleshoot issues and improve product performance and reliability.
6. To provide newsletters, updates and marketing communications where permitted.
7. To maintain website functionality, monitor usage and improve user experience.
8. To prevent fraud, misuse, unauthorised access and security incidents.
9. To comply with applicable legal, regulatory and contractual obligations.
10. To establish, exercise or defend legal claims.
11. To develop and improve our products and services using appropriately authorised and protected information.

We will not use personal information for purposes incompatible with the purposes for which it was collected unless permitted by applicable law or supported by an appropriate legal basis.

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, maintain security and improve performance.

Third-party services, including Google reCAPTCHA, may process certain technical information to help distinguish legitimate users from automated traffic. Google's own privacy policy and terms may also apply to that service.

Where applicable, you can manage cookies through your browser settings or the consent options provided on our website. Disabling certain cookies may affect website functionality.

We will implement consent mechanisms for non-essential cookies where required by applicable law.

RDL does not intend to sell personal information to third parties.

We may disclose information in the following circumstances:

• Service providers: To website hosting providers, communication platforms, IT service providers and other vendors supporting our operations.
• Business partners: To authorised dealers, distributors or partners when necessary to respond to an enquiry or deliver a requested service.
• Customer-authorised parties: To individuals or organisations authorised by the customer in connection with a product, project or support arrangement.
• Legal and regulatory authorities: Where disclosure is required by law, a valid legal process or a competent authority.
• Business transactions: In connection with a merger, restructuring, acquisition or transfer of business assets, subject to appropriate safeguards and applicable law.
• Security and legal protection: Where reasonably necessary to protect our rights, systems, customers or the safety of individuals.

We expect relevant service providers and business partners to protect information entrusted to them and to process it only for authorised purposes, subject to applicable contractual and legal requirements.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Depending on the nature of the information and the services involved, safeguards may include access controls, authentication, restricted permissions, secure communications, backups, monitoring and other appropriate security measures.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide services, meet contractual requirements, comply with applicable laws and resolve disputes.

When information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable retention obligations, legal holds and legitimate operational requirements.

Certain RDL products and platforms may be deployed in customer-controlled environments, cloud infrastructure or on-premises systems.

Depending on the deployment, RDL may act as a service provider processing information on behalf of a customer, or may independently determine the purposes and means of processing certain information.

Where RDL processes personal information on behalf of a customer, the applicable customer agreement and data processing terms will govern the processing, including relevant instructions, access, confidentiality, security, retention and deletion requirements.

Customers should configure user access, data collection, integrations and retention settings appropriately for their operational requirements and applicable legal obligations.

Our website may contain links to third-party websites, platforms or services. These may include social media platforms, communication services, embedded content and security services.

RDL does not control the privacy practices of independent third parties. Your interactions with those services may be subject to their respective privacy policies and terms.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact information to share relevant products, services, events, offers and company updates.

You may opt out of marketing communications by using the unsubscribe mechanism provided in the message, where available, or by contacting us at sales@rdltech.in.

Opting out of marketing communications will not prevent us from sending essential transactional, security, contractual or service-related communications where appropriate.

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise concerns or submit a grievance regarding the handling of your information.
• Exercise any additional rights available under applicable data protection legislation.

To exercise a right, please contact us using the details in Section 16. We may need to verify your identity and assess your request before taking action.

We will respond to requests within the timelines prescribed by applicable law. Certain information may need to be retained where required by law or necessary to meet legitimate contractual obligations.

Our website and general business services are not intended to collect personal information directly from children without an appropriate legal basis and any required consent or authorisation.

If we become aware that personal information has been collected in violation of applicable requirements relating to children, we will take appropriate steps to address the issue.

RDL may work with customers, suppliers and service providers located in India and other countries. Depending on the website infrastructure and services used, information may be processed or stored outside the country in which it was collected.

Where international transfers occur, we will take the measures required under applicable law and relevant contractual commitments.

RDL seeks to handle personal information in accordance with applicable data protection and privacy laws, including relevant Indian legislation and rules in force from time to time.

These may include the Digital Personal Data Protection Act, 2023, and applicable rules, notifications and other legal requirements, to the extent applicable to the relevant processing.

This policy does not override any mandatory legal rights or obligations. Where a customer contract or applicable law imposes additional requirements, those requirements will apply as appropriate.

We may update this Privacy Policy from time to time to reflect changes in our website, products, business practices, technologies or legal requirements.

The updated policy will be published on https://rdltech.in/ with a revised effective date. Where required by law, we will provide notice or obtain consent for material changes.

We encourage visitors and customers to review this page periodically.

For privacy-related questions, requests, corrections, deletion requests or complaints, please contact:

RDL Technologies Pvt. Ltd.

Website: https://rdltech.in/
Email: sales@rdltech.in
Telephone: +91 8088423347 / +91 824 2988407