RETURN & EXCHANGE POLICY
At Researchdesignlab.com we are committed to deliver the best product though online shopping and being totally fair and transparent in resolving the situation when things go wrong. Things don’t often go wrong when you shop with Researchdesignlab.com, but we want to reduce the pain when things don’t go according to plan.
Our Returns & Cancellation Policy has been created with these principles in mind. It’s really very simple. If we send you a product that is damaged in transit then we will either send you a replacement or give you a full refund, provided you do the following:
•Refuse to take delivery of the shipment if you can see that it has been visibly damaged or is incomplete; or
•Inform us within 2 days of taking delivery if you find that your shipment has been damaged or is incomplete upon opening the packaging.
please get in touch with our Customer Service Team who will guide you on the process for the same
Upon receiving your message, we may ask for further details which could include photos of the damaged item and / or packaging. Please provide us all information that will help us make a speedy decision and keep that beautiful smile on your face :)
As far as order cancellations are concerned, unfortunately they are not possible. Please ask our Customer Crew all the questions you have before purchasing a product as we will be unable to cancel any orders after you pay for it, unless the item is out of stock and we cannot ship it to you within the time stated on the deal page.
Cancelling anorder after it is placed increases our costs, which results in smaller discounts on our deals. We have this policy to ensure that we are always giving all our customers the best possible discounts on every deal.
What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint within 24 hours of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged product?
The return process would remain the same. Please register your complaint within 24 Hrs of delivery along withalong with photographs of the damage product and packaging. photographs of the damage product and packaging.and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
What to do the product stopped working after a week ?
As you know these are electronic product may get damaged due to many resions , short circuit , reverse current , ESD , reverse connection , Over voltage , moisture and temperture . in this case we can provide free of cost services to the product subject to serviceable parts , customer willing to ship back the item to serviceable location .
What are the time lines provided for the Replacement/Refund?
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 2 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 2 -5 business days after our Replacement Verification team has certified the refund.
We will refund the courier charges at a flat rate of INR 150/- or actual (whichever is lesser) in the form of a Gift voucher , which can be redeemed on our website in future.
What is the Payment Mode for Refund?
It would remain the same as paid by you to researchdesignlab.com while placing an order. If you paid online, then it will be returned online, or we make the NEFT for the customer account .
What to do if the product is not working ?
Please register your complaint within 24 hours of delivery , our technical team will resolve the issue .
Thanks for your understanding and happy online shopping